DocLens is committed to protecting your privacy. We collect only the information necessary to provide our document processing services:
Documents and Files
Files you upload for processing (images, PDFs, etc.)
Extracted text content from your documents
Processing metadata (file size, format, processing time)
Technical Information
IP address and browser information
Usage statistics and performance metrics
Error logs for service improvement
How We Use Your Information
Document Processing: To extract text and provide OCR services
Service Improvement: To enhance our algorithms and user experience
Technical Support: To diagnose and resolve technical issues
Security: To protect our platform and prevent abuse
Data Security
🔒 Security Measures
All files are encrypted during transmission and storage
Temporary file processing with automatic deletion
Regular security audits and vulnerability assessments
Access controls and authentication protocols
Data Retention and Deletion
⏰ Automatic Deletion Policy
Uploaded Files: Deleted immediately after processing
Extracted Text: Stored temporarily for download (24 hours max)
Processing Logs: Anonymized and retained for 30 days
Error Logs: Retained for 90 days for troubleshooting
Third-Party Services
We may use third-party services to enhance our platform:
Analytics: Google Analytics for usage statistics (anonymized)
CDN: Content delivery networks for faster file processing
Cloud Storage: Encrypted temporary storage during processing
Your Rights
You have the following rights regarding your data:
Access: Request information about data we process
Deletion: Request immediate deletion of your data
Portability: Download your processed results
Correction: Request correction of inaccurate data
Cookies and Tracking
We use minimal cookies for essential functions:
Session Cookies: For file upload and processing sessions
Analytics Cookies: For understanding usage patterns (opt-out available)
Performance Cookies: For optimizing processing speed
Changes to This Policy
We may update this privacy policy to reflect changes in our practices or for legal compliance. We will notify users of significant changes through our website or email notifications.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: